Privacy policy
Privacy Policy
Last updated: October 18, 2025
GoBaby Travel, including all legal entities affiliated to the company (“Company” or “we”), respects your (“you” or “user”) privacy and values our relationship with our business partners, clients, third parties having contractual relationship with Company (“third party” or “service provider”), and any party who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by Company through any customer interface channels, including website, mobile site, mobile app, and offline channels such as call centers and offices (“Sales Channels”). We are committed to protecting your personally identifiable information (“personal information” or “personal data”) by handling it responsibly and safeguarding it using appropriate technical and organizational measures.
We follow appropriate standards to protect your privacy across our Sales Channels. This policy outlines the types of personal information collected on our Website, how this data is used/processed, safeguarded, and how users may exercise their rights with respect to personal information.
This Privacy Policy applies to https://gobabytravel.com, Company pages, communications, and services (“Services”), including off-site Services such as our email services, customer care, support services, and various plugins on our digital properties.
By using or accessing the Website or other Sales Channels, you agree to the terms of this Privacy Policy.
This Privacy Policy does not apply to any website(s), mobile sites, or mobile apps of third parties, even if linked to our Website. Please review the privacy statements of any such third parties.
If you book travel services for family or a minor, you agree to:
Inform the individual about the content of this privacy policy
Obtain any legally-required consent for the collection, use, disclosure, and transfer (including cross-border transfer) of personal information
1. Personal Data We Collect
We collect the following personal and sensitive information when you transact with us:
Name, gender, age, date of birth
Contact information: address, email, mobile phone number
Country of residence
Payment details: Credit/Debit Card details, expiry date, billing address (international cards)
Passport number, frequent flyer number (where needed)
Lifestyle/social circumstances, hobbies
Family details/information (marital status, dependents)
Posts/messages on blogs, forums, platforms, wikis or social media related to Company
IP address, browser type and language, access times
Complaint information, usage details
Call recordings (customer service)
Preferred modes of interaction (email, SMS, WhatsApp)
Sensitive or special categories: dietary requirements, health & accessibility info, sexual orientation (if provided)
Booking data for other travelers (when you provide their details, you ensure proper consent)
Personal information of minors/children:
Services are not intended for users under age 16 (unless permitted by local laws). If submitted, such data will be deleted immediately.
Additional Data Sources:
Analytics (Google Analytics, Appsflyer, Facebook Pixel, Microsoft Clarity, Crashlytics, etc.)
Infrastructure monitoring
Geographic position, device identifiers, advertising
Loyalty, rewards, membership data (if you opt in)
2. How We Collect Data
Directly: From you, via registrations, bookings, forms, digital communications, business cards, service requests, webinar/events, account creation, hosted applications, etc.
Indirectly: From travel agents, third-party websites, social media authentication, authorized representatives, public sources, and business clients.
3. Lawful Basis for Processing
We may process personal data for:
Contractual obligations (service fulfillment)
User consent for specific purposes
Legitimate interests (business operations, communications)
Legal and regulatory obligations
4. How We Use/Process Data
To fulfil travel bookings/reservations
To operate rewards, loyalty, and membership programs (manage accounts, points, benefits, personalized offers)
To improve user experience and site analytics (including use of Microsoft Clarity, Appsflyer, Facebook Pixel)
For marketing (with opt-out choices)
To comply with law/regulations
For personalized communications and offers
We do not sell or trade your information without consent. If you do not wish to provide data, you may not be able to access certain services.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for:
User authentication and site security
Personalized experience (language, region, etc.)
Analytics and performance tracking (Google Analytics, Appsflyer, Facebook Pixel, Microsoft Clarity, and Crashlytics)
Advertising and remarketing
Functionality (media player preferences, surveys)
You can control cookies in your browser settings. Blocking cookies may affect website functionality.
6. Sharing Your Personal Data
Data may be shared with:
Travel service providers: wholesalers, tour operators, airlines, hotels, car rental firms, transfer companies
IT vendors, analytics/software providers (as listed above, including Microsoft Clarity)
Authorities, legal/compliance bodies
Payment processors (eg. PayU, Paypal)
Loyalty/rewards/membership program partners (when you opt in)
Other organizations (if business is restructured/sold)
Our group companies or service affiliates
Third-party vendors serving ads may collect anonymous visit data for marketing.
7. Cross-Border Data Transfers
Information may be transferred to countries:
Where we operate/do business
Linked to your engagement with us
Where third parties operate
Non-personal, anonymized information may be shared globally for analytics, research, and promotions.
8. Data Security
We implement technical and organizational security measures. All payments are processed by PCI-compliant providers. You are responsible for keeping your login information safe.
9. Your Rights
You may:
Request access to your personal data
Request correction or deletion
Restrict processing or object to direct marketing
Request data portability
Withdraw consent at any time (may affect available services)
Review automated decision-making
Requests may require identity confirmation and will be honored unless restricted by law.
10. Data Retention
We retain data for the longer of:
Period required by services or law
Litigation/investigation period
Transactional data is retained for legal and dispute obligations even after account termination.
11. Changes to This Policy
Policy will be updated as needed; changes posted on this page with the updated revision date.
12. Contact
For questions, access/correction requests, or complaints, contact us:
[email protected]
Annexure A: Cookie Notice
We use cookies to improve user experience, website functionality, analytics, and advertising. You can control cookies in your browser. See provider details for specific privacy and data practices:
Google Analytics: https://www.google.com/analytics/learn/privacy.html
Facebook Pixel: https://developers.facebook.com/docs/privacy/
Microsoft Clarity: https://clarity.microsoft.com/privacy-policy
Contact [email protected] for more information about our cookies/analytics practices.
NOTE: This policy covers upcoming features like rewards, loyalty, and memberships. If these features are launched, updates will be posted here.